Privacy policy

Last updated: November 10, 2026

This policy explains what information Truly Sung collects, why, who receives it and what choices you have. Truly Sung is a service of CTK Industries LLC, 12712 W. Lake Houston Pkwy, Suite B-4010, Atascocita, TX 77044. It applies to trulysung.com. This policy is effective November 10, 2026.

The short version

• We collect your email address and what you tell us in the quiz, so we can make and deliver your song.
• Your quiz answers are sent to AI services that write the lyrics and produce the music.
• Stripe handles payment. We never see or store your card number.
• We use Meta (Facebook and Instagram) tools to measure our ads. You can opt out.
• We do not sell your information for money.
• You can ask us to delete your song and your information at any time.

Information we collect

What you give us

• Your email address.
• Your quiz answers: the first name of the person the song is for, how to pronounce it if you tell us, your relationship, the occasion, the genre and voice you pick, and the memories and message you write.
• Edits you make to the lyrics, and revision requests.
• Emails you send us.

What we create

• The lyrics and audio of your song and its preview.
• The private link to your song page.

What we get when you pay

• Whether you paid, and the Stripe checkout session ID for your payment. Stripe collects your card details directly. We do not receive them.

What we collect automatically

• Your IP address and your browser's user agent (the browser and device type).
• The page you first landed on and any campaign tags in its address (UTM parameters).
• Meta ad identifiers stored in your browser, known as fbp and fbc, which link a visit to an ad click.

About the person in your song

Your answers describe someone else: the person you are making the song for. We use those details only to make, deliver and support your song. Please share only what you have the right to share, and leave out sensitive details such as health information, financial account numbers or government ID numbers. If a song is about you and you want it removed, email hello@trulysung.com.

How we use information

• To write your lyrics and produce your song and preview.
• To email you about your song (see "Emails" below).
• To take payment, give refunds and keep business records.
• To answer your questions and handle revisions.
• To measure and improve our advertising.
• To keep the site working, prevent abuse and fraud, and meet legal duties.

We do not use your song, lyrics or story in our marketing unless you give us separate, clear permission.

AI processing

Your quiz answers are sent to Anthropic, whose AI model Claude writes the lyrics. The lyrics and your style choices are sent to ElevenLabs, whose AI music service produces the music and vocals. Both handle the information under their own terms and privacy policies.

Who receives your information

We share information with the companies that help us run Truly Sung, and only for that work:

• Netlify: hosts the site and stores our data, in the United States.
• Anthropic: writes lyrics from your quiz answers.
• ElevenLabs: produces the music and vocals from the lyrics.
• Stripe: processes payments and refunds.
• Resend: sends our emails.
• Meta: measures our advertising (see the next section).

We may also share information:

• when the law requires it, or to protect the rights and safety of people or of Truly Sung;
• with a buyer or successor if the business is sold or reorganized, under the terms of this policy.

Anyone who has the link to your song page can hear the song and read the lyrics. Share the link with care.

Advertising, cookies and the Meta Pixel

We advertise on Facebook and Instagram, and we use two Meta tools to see which ads lead to previews and purchases:

• The Meta Pixel is code that runs in your browser on our site. It sets cookies and tells Meta which pages you visit and when you start the quiz, make a preview, start checkout or buy a song.
• The Meta Conversions API sends the same two events, a preview request and a purchase, from our server to Meta. With each event we send a hashed (scrambled) version of your email address, your IP address, your browser user agent, the fbp and fbc identifiers, the address of the page you landed on or of your song page, an ID for your song, and for a purchase the amount.

We do not send Meta your quiz answers, the name of the person the song is for, your lyrics or your audio. Because the pixel reports page addresses, Meta does receive the address of your song page. Meta may use what it receives to measure and deliver ads under its own data policy.

Our site also uses your browser's storage to remember your quiz progress and how you arrived at the site. We do not use other advertising or analytics cookies.

Do not sell or share my personal information

We do not sell your personal information for money. Some state privacy laws use the words "sale", "sharing" or "targeted advertising" broadly, and sending the information described above to Meta for ad measurement may fall under those words. You can opt out, whatever state you live in.

To opt out, email hello@trulysung.com from the address you used with us, with the subject "Do not sell or share". We will stop sending your information to Meta from our server. You do not need to give a reason and it will not affect your song or your price.

The Meta Pixel runs in your browser, so an email cannot switch it off there. To block it, use your browser's tracking protection or a content blocker, clear your cookies, and adjust your ad settings in your Facebook or Instagram account.

Our site does not yet respond automatically to browser signals such as Global Privacy Control or Do Not Track. Until it does, please use the email opt-out above.

Emails

We email you when your preview is ready, when you buy your song and when a revision is ready. If you make a preview and do not buy it, we send up to two reminders, about 1 hour and about 24 hours later. To stop reminders, reply "stop" to one of them or email hello@trulysung.com. We will still send messages about a purchase you made. We do not send text messages.

Your privacy rights

Privacy laws in California and a number of other states give residents rights over their personal information. We offer these rights to everyone who uses Truly Sung, whether or not the law requires us to:

• Know and access. Ask what personal information we hold about you and get a copy.
• Delete. Ask us to delete your song, your answers and your email address.
• Correct. Ask us to fix information that is wrong.
• Opt out of sale, sharing and targeted advertising. See the section above.
• No discrimination. We will not treat you differently or charge you a different price for using these rights.

How to make a request. Email hello@trulysung.com from the address you used with us and tell us what you want. We use that email address to confirm it is you. We answer within 45 days. If we need more time, or cannot do what you ask, we will tell you why. Someone you authorize can make a request for you if they show us your written permission. If we turn down a request, you can reply to ask us to review the decision again, and you may contact your state attorney general.

In the past 12 months we collected the categories of information listed under "Information we collect": identifiers (email address, IP address, online identifiers), commercial information (payment status), internet activity (landing page and ad click data), audio (your song) and the content you wrote. We disclosed them to the service providers named above. Identifiers and internet activity were disclosed to Meta for advertising. We do not use or disclose sensitive personal information for purposes that require a right to limit, and we do not knowingly sell or share the information of anyone under 16.

How long we keep information

• We keep your song, lyrics, quiz answers and email address so that your song link keeps working and you can download the song again. We keep them until you ask us to delete them or we no longer need them to provide the service.
• When you ask us to delete, we remove them from our systems. Your song link will stop working.
• We may keep basic records of a payment, and of privacy requests and opt-outs, for as long as tax, accounting and other laws require. Stripe and our other providers keep their own records under their own policies.

Security

We take reasonable steps to protect your information. Our site uses encrypted connections, payment is handled by Stripe, and song pages use long links that are hard to guess. No website or storage system is perfectly secure, so we cannot guarantee that your information will never be accessed without permission. Song pages are not password protected, so treat your link like a key.

Children

Truly Sung is for adults. You must be at least 18 to use it. The site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, email hello@trulysung.com and we will delete it.

United States only

We offer Truly Sung to people in the United States, and we store and process information in the United States. If you use the site from another country, your information will be handled in the United States under this policy.

Changes to this policy

We may update this policy. When we do, we will post the new version here and change the date at the top.

Contact

CTK Industries LLC
12712 W. Lake Houston Pkwy, Suite B-4010, Atascocita, TX 77044
hello@trulysung.com

See also our terms of use and refund policy.